Refund policy
We want you to be happy with your Revalyn purchase. In addition to your statutory rights, we offer a 30-day return period, meaning you have 30 days after receiving your item to request a return.
Returns
To be eligible for a return, your item should be in the same condition that you received it, unused and, where reasonably possible, in its original packaging. You will also need your receipt or proof of purchase.
To request a return, please contact us at revalynhome@gmail.com before sending your item back. We will provide you with return instructions and the appropriate return address.
Please do not send items back without first contacting us, as this may delay the processing of your return.
For unwanted items or change-of-mind returns, the customer is responsible for return postage unless we tell you otherwise.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives. If your product is faulty, damaged, or you have received the wrong item, contact us as soon as possible at revalynhome@gmail.com with your order details and, where appropriate, photographs of the issue.
Where an item is faulty, damaged or incorrectly supplied, we will work with you to provide an appropriate remedy in accordance with your statutory rights. Where a return is required because of our error or a faulty product, we will cover reasonable return costs.
Cancellations for UK Online Orders
If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods, subject to applicable exceptions. After notifying us of your cancellation, you normally have a further 14 days to return the goods.
You may inspect the product as you reasonably would in a shop. However, we may make a deduction from your refund if the value of the goods has been reduced because they have been handled more than necessary to establish their nature, characteristics and functioning.
These cancellation rights are separate from our voluntary 30-day return policy and do not affect your statutory rights.
Exceptions / Non-returnable Items
Certain items may not be eligible for return where an applicable legal exception applies, including certain personalised or custom-made products and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Please contact us if you are unsure whether your item can be returned. Gift cards are non-returnable except where required by law.
Exchanges
If you would like a different product, please contact us. Where appropriate, the simplest option may be to return the original item and place a new order once the return has been accepted.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. Where a refund is due, it will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund. Where you exercise a statutory right to cancel an online order, refunds will be processed within the time required by applicable UK consumer law.
If you have not received an approved refund after 15 business days, please contact us at revalynhome@gmail.com.
Your Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law, including your rights in relation to goods that are faulty, not as described or not of satisfactory quality.